Privacy Policy
How TheFXBuddy handles personal information
Privacy Policy
This Privacy Policy explains the categories of personal information TheFXBuddy may collect, why it may be used, how it may be shared, how long it may be retained, and what rights may be available to you. It should be reviewed by qualified privacy counsel before publication.
Who this policy covers
This policy applies to website visitors, prospective clients, registered clients, demo users, support contacts, newsletter subscribers, promotion participants, job applicants, and users of TheFXBuddy web or Android services.
Information you provide
We may collect name, address, email, telephone number, date of birth, nationality, tax information, employment details, financial information, source of funds, trading experience, account preferences, and support communications.
Verification data
To open or maintain an account, we may collect identity documents, proof of address, selfie or biometric checks where lawful, sanctions or politically exposed person screening results, payment information, and due-diligence records.
Trading and account data
We may process account balances, deposits, withdrawals, internal transfers, orders, trades, open positions, instrument preferences, platform settings, AI Auto Trading settings, statements, reports, and complaints.
Device and usage data
We may collect IP address, device identifiers, browser type, operating system, app version, log data, location derived from IP, page visits, referral source, click activity, and security event records.
Communications
We may keep records of emails, forms, chat messages, phone calls, app messages, support tickets, social media contacts, and other communications for service quality, compliance, dispute handling, and record keeping.
Job applicants
If you apply for a role, we may process CVs, contact details, employment history, qualifications, references, interview notes, identity information, and other recruitment-related records.
How we use information
Information may be used to onboard clients, verify identity, provide platforms, process payments, manage accounts, execute instructions, provide support, send required notices, improve services, detect fraud, manage risk, and comply with law.
Legal bases
Depending on your jurisdiction, processing may be based on contract performance, legal obligation, legitimate interests, consent, public interest, vital interests, or another lawful basis available under applicable privacy law.
Marketing
We may send marketing where permitted by law or with consent where required. You can opt out of marketing, but we may still send important service, security, legal, or account notices.
Disclosure of information
We may share data with affiliates, payment processors, banks, verification providers, cloud and IT providers, analytics providers, professional advisers, auditors, regulators, courts, law enforcement, business partners, or other parties where lawful or necessary.
International transfers
Your information may be processed in countries other than your country of residence. Where required, we use appropriate safeguards such as contractual protections, transfer agreements, or other lawful transfer mechanisms.
Cookies and local storage
We may use cookies, pixels, tags, SDKs, local storage, and similar technologies for site functionality, login sessions, security, analytics, preferences, performance, advertising, and campaign measurement. See the Cookie Policy for more detail.
Retention
We keep personal information only as long as reasonably needed for service, legal, regulatory, tax, accounting, complaint, fraud-prevention, security, or business purposes. Some financial and compliance records may need to be retained after the relationship ends.
Security
We use administrative, technical, and organizational safeguards designed to protect information, but no internet, app, email, or storage system can be guaranteed completely secure. You must keep account credentials confidential.
Your rights
Depending on applicable law, you may have rights to access, correct, delete, restrict, object, withdraw consent, request portability, complain to a regulator, or opt out of certain marketing or tracking activities.
Policy changes
We may update this Privacy Policy to reflect legal, technical, product, or business changes. The updated version will be posted on the website with the latest applicable content.
Contact
For privacy questions, requests, or complaints, contact support@thefxbuddy.com and include enough information for us to identify your account or request.